Shipping Policy
1. Processing Times
Orders for monthly, bi‑monthly, and pre‑paid subscription boxes are processed in line with our subscription schedule. One‑off gift boxes are processed as soon as possible. Processing times may vary during busy periods, holidays, or due to unforeseen delays.
You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods & Fees
2.1 UK Shipping
All UK orders are shipped via Royal Mail or an equivalent postal service. Shipping fees are calculated at checkout and may change without prior notice.
2.2 International Shipping
International orders are sent using Royal Mail tracked or tracked‑and‑signed services. Delivery times vary by destination and may be affected by customs processing.
Customers are responsible for any customs duties, import taxes, or handling fees charged by their country.

3. Delivery Responsibility
It is the customer’s responsibility to ensure someone is available to receive the delivery. If delivery is attempted and unsuccessful, the parcel will be held at your local postal depot for collection.
•     Failure to collect your parcel may result in it being returned to us.
•     Repeated failed deliveries may result in cancellation of your subscription.
We are not responsible for delays caused by postal services, customs, or circumstances outside our control.

4. Estimated Delivery Times
Delivery times are estimates only and are not guaranteed.
•     UK: Typically 2–5 working days after dispatch
•     Europe: Typically 5–10 working days after dispatch
•     Rest of World: Typically 7–21 working days after dispatch
Delays may occur during peak seasons, postal strikes, or customs inspections.

5. Lost, Delayed, or Damaged Parcels
5.1 Reporting Issues
Any loss, delay, or damage must be reported within 30 days of the original posting date.
5.2 Investigation Process
All claims are subject to investigation with the relevant postal service. This may take several days. Repeated claims may be reviewed and could result in cancellation of your subscription if deemed suspicious.
5.3 Replacement or Refund
If a parcel is confirmed lost or returned to us due to failed delivery attempts, we will:
•     Re‑send the box, or
•     Issue a refund for the box price (shipping fees are non‑refundable)
Refunds for returned parcels will only be issued once the parcel has been safely received back at our address.

6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. Snuggle Box is not liable for parcels lost or delayed due to:
•     Incorrect addresses
•     Missing address details
•     Customer relocation without updating account information
If a parcel is returned to us due to an incorrect address, we can re‑send it once additional postage is paid.

7. Returns Due to Failed Delivery
If a parcel is returned to us after multiple failed delivery attempts or non‑collection:
•     A refund may be issued once the parcel is safely returned
•     Original shipping fees will be deducted
•     Return postage fees charged by the courier may also be deducted

​8. Contact
For any shipping‑related questions or concerns, please contact us at:
Email:snugglebox4pets@outlook.com
Address: Snuggle Box, 10 Dormy Close, SO31 7DD, United Kingdom